Are you a Pacific Gas and Electric Company (PG&E) customer in California struggling to manage your energy bills? The California Alternate Rates for Energy (CARE) program is designed to help income-qualified households reduce their monthly electricity and natural gas expenses. This program offers significant discounts, making energy more affordable for those who need it most. If you’re wondering how to apply for the PG&E CARE program, you’ve come to the right place. This guide will walk you through the process, eligibility requirements, and benefits of enrolling in CARE.
Understanding the PG&E CARE Program and Its Benefits
The PG&E CARE program provides a crucial financial relief to eligible customers by offering a discount of 30-35% on electric bills and 20% on natural gas bills. This discount can significantly lower your monthly expenses, allowing you to allocate your budget to other essential needs. Funded through a rate surcharge paid by other utility customers, CARE is a state-mandated program demonstrating California’s commitment to supporting its low-income residents.
Who is Eligible for the PG&E CARE Program?
Eligibility for the PG&E CARE program is primarily based on your household income. As of June 1, 2024, the income limits are as follows:
| Household Size | Income Eligibility Upper Limit |
|---|---|
| 1-2 | $40,880 |
| 3 | $51,640 |
| 4 | $62,400 |
| 5 | $73,160 |
| 6 | $83,920 |
| 7 | $94,680 |
| 8 | $105,440 |
| Each Additional Person | $10,760 |
These income guidelines are effective through May 31, 2025, and are subject to change annually based on inflation.
Beyond income, you may also qualify for CARE if you are currently enrolled in certain public assistance programs. These programs include:
- Medicaid/Medi-Cal
- Women, Infants and Children Program (WIC)
- Healthy Families A & B
- National School Lunch Program’s Free Lunch Program (NSLP)
- CalFresh/SNAP (Supplemental Nutrition Assistance Program)
- Low Income Home Energy Assistance Program (LIHEAP)
- Head Start Income Eligible (Tribal Only)
- Supplemental Security Income (SSI)
- Bureau of Indian Affairs General Assistance
- Temporary Assistance for Needy Families (TANF) or Tribal TANF
Enrollment in any of these programs automatically makes you eligible for the PG&E CARE program, simplifying the application process.
Step-by-Step Guide: How to Apply for the PG&E CARE Program
Applying for the PG&E CARE program is a straightforward process. Here’s a step-by-step guide to help you through it:
1. Gather Necessary Information and Documents:
Before you begin your application, gather the following information to ensure a smooth process:
- PG&E Account Number: This can be found on your PG&E bill.
- Household Size: Know the number of people living in your household.
- Household Income Information: Have documentation of your household’s total gross annual income ready. This might include pay stubs, tax returns, or other income verification documents. If you are applying based on enrollment in a public assistance program, have proof of enrollment readily available, such as a benefit award letter or program ID card.
2. Choose Your Application Method:
PG&E offers multiple convenient ways to apply for the CARE program:
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Online Application: The quickest and easiest method is to apply online through the PG&E website. Visit the PG&E CARE program website to access the online application form. The online application is user-friendly and guides you through each step.
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Phone Application: You can apply over the phone by calling PG&E’s dedicated CARE program line at 866-743-2273. A PG&E representative will assist you with the application process and answer any questions you may have.
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Mail-in Application: If you prefer to apply by mail, you can download and print the application form from the PG&E CARE website or request a form to be mailed to you by calling the phone number above. Once completed, mail the application to the address provided on the form.
3. Complete the Application Form:
Regardless of the application method you choose, the form will ask for similar information. Be prepared to provide:
- Your PG&E account information.
- Personal details such as your name, address, phone number, and email address.
- Information about your household size and income, or details about your enrollment in a qualifying public assistance program.
- Signature and date to certify the accuracy of the information provided.
Ensure all information is accurate and complete to avoid delays in processing your application.
4. Submit Your Application and Follow Up:
- Online: For online applications, simply submit the form electronically after completion. You will typically receive a confirmation message.
- Phone: If applying by phone, the PG&E representative will submit the application on your behalf.
- Mail: Mail your completed application form to the address specified. It’s advisable to keep a copy of the application for your records.
After submitting your application, PG&E will review it to determine your eligibility. The processing time can vary, but it generally takes a few weeks. You can check the status of your application by contacting PG&E or through your online PG&E account if you have one.
Maximizing Your Benefits and Exploring Further Assistance
Once approved for the CARE program, the discount will be applied to your future PG&E bills. You will typically see the discount reflected within one to two billing cycles. It’s important to recertify your eligibility periodically to continue receiving CARE benefits. PG&E will notify you when it’s time to recertify.
Beyond CARE: The Family Electric Rate Assistance (FERA) Program
If your household income slightly exceeds the CARE program limits, you might be eligible for the Family Electric Rate Assistance (FERA) program. FERA offers an 18% discount on your electricity bill. Contact PG&E to inquire about FERA and whether your household qualifies.
Contact PG&E for More Information
For any questions about the PG&E CARE program or the application process, or to request an application form, please contact PG&E directly:
- Phone: 866-743-2273
- Website: https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page
Enrolling in the PG&E CARE program can provide significant savings on your energy bills, making your household budget more manageable. Don’t hesitate to apply if you believe you are eligible. Take advantage of this valuable program and start saving today!
