Mayo Clinic is renowned for its commitment to providing exceptional patient care through integrated clinical practice, education, and research. Driven by a mission to benefit humanity, Mayo Clinic extends its support to the communities it serves, including offering crucial financial assistance to patients facing financial hardship. If you are concerned about the cost of medically necessary care, understanding Mayo Clinic’s uncompensated care program, also known as financial assistance, can provide clarity and potential relief.
Mayo Clinic’s Commitment to Patients in Need
Recognizing that access to healthcare should not be limited by financial circumstances, Mayo Clinic actively supports patients who are unable to afford medically necessary treatments. This dedication is reflected in several key practices:
- Fair and Consistent Billing: Mayo Clinic adheres to equitable billing and collection practices. This includes clear policies regarding charitable care and financial assistance, ensuring a standardized and transparent application process for all patients.
- Extended Payment Options and Reduced Costs: For patients who qualify for financial assistance, Mayo Clinic offers flexible payment plans and may reduce the cost of medically necessary services, potentially even providing care at no cost. This is designed to alleviate financial burdens and ensure access to essential medical attention.
- Emergency Care Access: In line with ethical healthcare standards, Mayo Clinic provides emergency medical care to all individuals, regardless of their ability to pay. This commitment ensures immediate and life-saving treatment is never withheld due to financial constraints.
Determining Eligibility for Financial Assistance
Mayo Clinic employs a comprehensive and fair method to assess the need for financial assistance. Several factors are carefully considered to determine eligibility and the level of support:
- Medical Necessity: The services requested by the referring physician are reviewed to confirm they are medically necessary.
- Prior Care and Payment History: Any previous care received at Mayo Clinic and the patient’s payment history may be taken into account.
- Insurance Coverage and Payment Sources: Existing insurance coverage or other available payment resources are evaluated to understand the patient’s overall financial situation.
- Financial Profile: A detailed review of the applicant’s financial profile, including annual household income, assets, and household size, is conducted to assess financial hardship. Applicants may also be required to confirm applications for other sources of coverage, such as Medicaid, if eligible.
It’s important to note that while Mayo Clinic strives to assist those in need, financial assistance is generally not available for international patients.
How to Apply for Mayo Clinic Financial Assistance
If you are facing financial difficulties and require medically necessary care, Mayo Clinic offers a straightforward application process for financial assistance.
Applying Online (Recommended):
The most convenient and efficient method is to apply through Mayo Clinic’s Patient Online Services account. This online portal allows you to submit your application and all supporting documentation electronically.
- Efficiency: Online application streamlines the process and allows for quick submission of all required documents.
- Accessibility: You can apply from anywhere with internet access, at your convenience.
- Requirement: You must have an existing Mayo Clinic patient account to utilize this online option.
Log in or create your patient account now.
Alternative Application Methods:
If you prefer not to apply online, or do not have a patient account, Mayo Clinic offers alternative methods. However, please be aware that these options require mailing or faxing your application and supporting documents.
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Mail: Send your completed application and unstapled, unaltered supporting documentation to:
Mayo Clinic RO WE 01 800K-R
200 First Street SW
Rochester, MN 55905-0001 -
Fax: Fax your application and documents to: 507-284-3445
Contact Patient Account Services for Assistance
If you are experiencing financial hardship and wish to explore payment options or apply for financial assistance, reaching out to Mayo Clinic’s Patient Account Services is the first step. You can visit the Registration and Business Services offices at any of the Mayo Clinic locations in Arizona, Florida, or Minnesota, or contact them by phone:
Patient Account Services Phone Number (All Locations): 844-217-9591 (toll-free)
Location-Specific Contact Information:
Mayo Clinic in Arizona:
- Locations:
- Mayo Clinic Building, Scottsdale campus
- Mayo Clinic Specialty Building, Phoenix campus
- Mayo Clinic Hospital, Phoenix campus
- Patient Account Services Hours: Monday through Friday, 8 a.m. to 5 p.m. Mountain time.
Mayo Clinic in Florida:
- Locations:
- Davis Building
- Mayo Clinic Hospital
- Mayo Building
- Patient Account Services Hours: Monday through Friday, 8 a.m. to 5 p.m. Eastern time.
Mayo Clinic in Minnesota:
- Locations:
- Mayo Clinic — Gonda Building, Lobby Level East
- Mayo Clinic Hospital, Methodist Campus — Eisenberg Building, Lobby Level
- Mayo Clinic Hospital, Saint Marys Campus — Mary Brigh Building, Main Floor
- Patient Account Services Hours: Monday through Friday, 8 a.m. to 5 p.m. Central time.
General Phone Service Hours (All Mayo Locations):
- Monday through Thursday: 7:00 a.m. to 7:00 p.m. Central time (during daylight saving time) / 7:00 a.m. to 6:00 p.m. Central time (during standard time)
- Friday: 7:00 a.m. to 4:00 p.m. Central time (year-round)
Mayo Clinic’s uncompensated care program is a testament to its core values and dedication to patient welfare. By offering financial assistance and various support options, Mayo Clinic ensures that financial concerns do not become a barrier to accessing necessary medical care. If you believe you may be eligible for financial assistance, do not hesitate to contact Patient Account Services to discuss your situation and explore available options.
